Experiencing Issues?
If you're experiencing an issue with software I made, I'd like to hear about it. I can't always guarantee a fix, but I will do what I can to resolve the problem.
Before submitting a bug report, please:
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Read the Troubleshooting section of the user guide that accompanies the software
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Restart your the application
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If else fails, restart your computer
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If the issue persists, please submit a bug report below. I'll do my best to address the fix as soon as possible.
Submit a Bug Report
When submitting a bug report, here are some guidelines for what is helpful, and will decrease the time required for a fix:
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Include descriptive steps for me to reproduce the bug
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Include the log file, if possible!
Open a Windows Explorer window, and type in %APPDATA% and press Enter. Find the application directory (eg. DrumBrain), and look for "log.txt" or "error.log".
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Include the name of the application
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Include screenshots, if it helps!
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Questions, comments?
If you have any questions that haven't been answered here, send me an email. I can't guarantee that I'll get back quickly, but I'll try my best.